User
-
Pratify is a social platform that enables members to get services from experts through live meetings and/or correspondence (video, voice or message).
-
You can easily start using the Pratify platform signing up in seconds.
Sign Up
You can sign up either filling in your information through the home page or with your existing (Facebook, Linkedin, Google) accounts.
Search for Experts
After the signing up, you can view experts by searching for the subject for which you want to find service with search engine. You will have the opportunity to meet the expert.
-
Is my personal information secure? What is it used for?
At Pratify, all your personal information is kept confidential, you can review the Privacy Policy for further information.
-
How do I interview an expert with a service I want?
You need to choose among the experts listed for you in the field you want service. You can review the page of the expert of your choice if you wish, or you can initiate a meeting by choosing one of the communication options on the frame where the expert is listed.
-
If the video icon in the area of the expert is green, then you can click the button to start the process and make a video call. If the video icon is yellow, it indicates that they are busy. If the video icon is red, it means that they are not accepting video calls. You can get service through a different communication channel (voice call, messaging).
-
How is the voice call done?
If the microphone icon in the area of the expert is green, you can start the process by clicking the button. If the microphone icon is yellow, it indicates that they are busy. If the microphone icon is red, it indicates that they do not accept voice calls. You can get service through a different communication channel (video call, messaging).
-
If the message icon in the field of the expert is green, you can start the process by clicking the button. If the message icon is red, it means that they do not accept messaging. You can get service through a different communication channel (video call, voice call).
-
How do I update my information?
After logging in to your account, you can update your information from the section under ”Profile" on the left panel of the page.
-
I can't change my Screen Name, Name Last Name information in my profile ?
You can create a ticket/request to change the specified information of yours via support@pratify.com
-
How do I link my social media accounts?
After logging in to your account, you can link your social media accounts under the section "Social Accounts" on the left panel of the page.
-
Where can I find the list of experts I have been seeing and receiving services from?
After logging in to your account, you can add the frequently contacted experts you choose using "Following" option. From the top right of the page, you can easily reach the expert you want to contact with this icon.
-
How do I get credit to make a call?
After logging in to your account, you can upload credits from the section under the "Deposit" on the left side of the page, or from the field that shows the "Balance" on the top right of the page. Once the purchase is successful, your credit is reflected immediately on your account.
-
Can I return the credit I purchased?
Credits purchased on the Pratify platform are non-refundable. You can use your current credit when you need to get service from experts when you need it.
-
How can I find the date of the call with an expert from whom I have got service before?
You can access the call information of the expert you've called before by logging into the Pratify platform, and you can find it under "History" on the left side of the page. In addition, this section contains information about all of the calls you've made in the date range you have selected.
-
I made a credit purchase but it does not show up in my account?
You can reach the details of the credit buying process on Pratify platform under the "Finance" section on the left side of the page. Check your list of transactions of the card from which you have made the process. The transaction may not have been charged on the card for the transaction.
-
How can I get a service from a professional?
You can discuss the service you want to receive from the message screen or by choosing one of the other communication methods. In the conditions, you agree with the fee and the period of the service you request, select the ticket button at the top right of the message field and start the process by entering the duration of the fee and service.
When the expert agrees, the service amount that you have determined is blocked from the user account. When the service is completed, the Pratify system will ask you for approval.
After the approval, payment is transferred to the account of the expert.
Professional
-
Pratify is a social platform that allows you to earn money by providing live service (through video, audio or messages) in the fields you are an expert.
-
You can easily start providing services to the users by signing up for the Pratify platform in seconds. You have the opportunity to fold and increase your income by promoting your personal page on digital platforms.
Sign Up
You can sign up either filling in your information through the home page or with your existing (Facebook, Linkedin, Google) accounts.
* To be an expert, you need to check the "I am an Expert" check box on the standard sign up window.
After signing up, you should fill in the fields you are an expert and have knowledge about. These areas will tell on which fields you have the expertise and will be the page that the users who want to get the service will view, as well as the page that you can promote.
-
How to set video call, voice call and message ticket prices?
You have the privilege to set up your own profile page via the Pratify platform, as well as to set video calls, voice calls and message ticket prices for yourself.
Video and voice call unit prices are calculated over the minutes of the service provided. The unit price of the messaging fee is in the form of a ticket (a question and a reply). The answer given to the question asked by the user after the their approval is calculated and added to the account.
-
Is there a URL link to my own page? How do I display it?
Once you have logged in to your own profile page, you can view your URL link in the "Share" area at the top right section. If you wish, you can edit and share it on your social media accounts.
-
How do I promote my own page?
You can view the page URL that is custom made for you and your fields of services in "Share" section. You can earn more and reach more people by promoting the special URL link of yours on digital platforms.
-
Can someone without a Pratify account view my page?
Anyone can view your special expert page. Anyone who wants to benefit from your services must be a member of the Pratify platform.
-
Where can I track my earnings and calls?
After logging in to the Pratify account, you can view the earnings from the "History" section on the left side of the page with options such as type and date range.
-
It means the visibility of your profile to the users on the Pratify platform. If you turn this field off, users who want to receive services related to your field(s) of expertise cannot view your page. It is not recommended to turn off "Listing" option.
-
Through which call methods can the users benefit from my services?
Users can benefit from your services by requesting video and audio calls as well as tickets (messages) and appointments in the field(s) of expertise that you have provided on the Pratify platform.
-
Can I serve users with the communication methods I choose myself? How do I do that?
You can choose through which of the communication channels Pratify's technological infrastructure offers you want to serve users.
After logging in to the Pratify account, you can turn off the communication options that you do not prefer from the "Statues" area at the top of the page.
-
How do I get a call request? Is it automatic?
When the user contacts you by voice or video call, the call request is displayed with pop-ups on your screen. They will ask for your approval to start an interview. The conversation starts when you give confirmation. No call is initiated when you reject it.
-
Which menu should I use when I provide video call service?
When a video call request is received or confirmation given to the caller, the platform automatically directs you to the call screen. After logging in to your account, the platform guides you to the "Home" area where you can see your own camera view.
-
Can I call a different expert about some service I want to have ?
Yes, you can. After you search for the field of expertise, you can call the expert you have selected through the list of results displayed.
-
What is the lowest limit of payment that I can request a withdraw to my account?
You can request payment when your account has accumulated at least $50.
-
What should I do to request a payment?
After logging in to the Pratify account, you can request a payment to the account defined in the section called "Withdraw Accounts" on the left side of the page.
-
How do I define an account for payment withdraw?
After logging in to the Pratify account, you can define a new account under "Withdraw Accounts" section on the left side of the page. You can make changes to your existing accounts.
-
How do I view my payment history and balance?
After logging in to the Pratify account, you can display your current Pratify account balance, all account transactions by date range, and payments of earnings in the section called "Finance" on the left side of the page.
-
What are the commission rates for payment operations? What are the commission rates of Pratify platform?
Pratify platform applies a 40% commission on the earnings you have in the scope of services you provide through its technological infrastructure and development expenses. There's no other deduction to apply outside of this specified rate.
-
I've requested payment. But there isn't any payment reflected in my account? What should I do?
Transactions for payment requests on official business days are sent to your account within 24 hours. Payment requests made on official holidays and the weekends are performed within the first business day that follows. For any other matter, you can look for support in the "Help" area. Our support team will help you as soon as possible.
-
How to serve by creating offer on the edge of the interview?
The user who wants to get service reaches you with one of the message screen or other communication methods about the service you will provide. In the conditions you agree to the service, the fee and the time, the user enters the duration of the fare and service by selecting the ticket button at the top right of the message area.
The amount is blocked from the user's account when he/she accepts the service related fee and duration. The user will be asked for confirmation after the service you have provided is completed. After approval, the amount is transferred to the account by Pratify.